Maintenance Manager

Role Purpose

The Maintenance Manager is the behind-the-scenes guardian of the EssentiaLyfe property portfolio. This role is responsible for ensuring that every property we represent is maintained to the highest standard of quality, safety, and presentation — before, during, and after every guest stay or event. From conducting thorough property inspections and coordinating timely repairs to developing proactive maintenance schedules that protect homeowner assets, the Maintenance Manager plays a critical role in upholding the trust that both our guests and homeowners place in EssentiaLyfe. The ideal candidate is a detail-oriented, hands-on professional with a deep understanding of luxury property standards, strong vendor relationships, and the ability to respond swiftly and effectively when issues arise.

About Us

EssentiaLyfe is a boutique luxury villa rentals agency specializing in residential vacation rentals, event venues, and film locations across the Los Angeles market. With access to over 5,000 curated properties, we also offer concierge services, property management, event management, and more. We are a team that values passion, innovation, and a genuine appreciation for high-end real estate. At EssentiaLyfe, we empower our people to bring out the best in themselves — and in each other. Learn more at www.essentialyfe.com.

Key Responsibilities

Property Inspections & Quality Control

• Conduct thorough post-departure and post checkout cleaning property inspections to ensure every home meets EssentiaLyfe’s luxury presentation and safety standards
• Document property conditions with detailed written reports and photographic evidence before and after each guest stay or event
• Identify and flag any property deficiencies, damage, wear, or safety concerns and escalate to the appropriate parties promptly
• Perform quality control checks on all contracted cleaning, staging, and maintenance work to verify completion and standard before guest arrivals
• Maintain accurate and up-to-date property condition records for each listing in the EssentiaLyfe portfolio
• Collaborate with the Homeowner Onboarding team to conduct initial property assessments for new listings joining the platform
• Ensure all properties consistently meet local safety codes, habitability standards, and EssentiaLyfe’s internal quality benchmarks

Repairs & Maintenance Coordination

• Serve as the primary point of contact for all property repair and maintenance requests from homeowners, guests, and internal teams
• Assess, prioritize, and coordinate the timely resolution of maintenance issues — from minor repairs to urgent, time-sensitive emergencies
• Source, schedule, and oversee qualified contractors, tradespeople, and service technicians to carry out repairs to the required standard
• Communicate repair status updates clearly and proactively to homeowners, the Operations Manager, and relevant internal teams
• Review and approve repair invoices, ensuring work quality and pricing are in line with agreed standards and budgets
• Maintain a detailed maintenance log for each property, tracking all repair history, service dates, and outstanding issues
• Respond to after-hours maintenance emergencies as needed, ensuring guest safety and property integrity are never compromised
• Coordinate with the Concierge Manager and Client Relations team to minimize disruption to guest stays when maintenance is required

Preventative Maintenance Planning

• Develop and implement comprehensive preventative maintenance schedules for each property in the EssentiaLyfe portfolio, covering all major systems including HVAC, plumbing, electrical, pool, landscaping, and appliances
• Assist in creating property Guest Manual
• Handle any open maintenance tickets in a timely manor
• Proactively identify aging systems, recurring issues, or at-risk property features and recommend upgrades or interventions before they become critical
• Coordinate seasonal property preparation including deep cleans, system checks, weatherproofing, pool openings and closings, and exterior upkeep
• Track warranty and service agreement timelines for property appliances and systems, ensuring timely servicing and renewals
• Work closely with homeowners to communicate upcoming maintenance needs, associated costs, and recommended improvements to protect and enhance the value of their property
• Maintain an organized database of all preventative maintenance schedules, completed service records, and upcoming tasks across the portfolio
• Identify cost-saving opportunities in maintenance operations without compromising on the quality standards EssentiaLyfe is known for

Reporting & Operations

• Provide regular maintenance reports to the Operations Manager detailing property conditions, completed work, outstanding issues, and upcoming scheduled maintenance
• Track and manage maintenance budgets across the portfolio, flagging overspend or unexpected costs in a timely manner
• Recommend and help implement process improvements that enhance the efficiency, quality, and responsiveness of EssentiaLyfe’s maintenance program
• Support the claims management process by providing accurate property condition documentation and repair records when needed
• Uphold EssentiaLyfe’s standards of professionalism, integrity, and excellence in all interactions with homeowners, guests, contractors, and internal team members

Skills & Competencies

• Strong working knowledge of residential property systems including HVAC, plumbing, electrical, pool maintenance, and general construction
• Exceptional attention to detail — able to identify quality and safety issues that others might overlook, particularly in a luxury property setting
• Excellent organizational and time management skills — able to juggle multiple properties, repair timelines, and maintenance schedules simultaneously
• Strong communication skills — able to clearly convey technical issues and repair plans to homeowners, guests, contractors, and leadership
• Calm, decisive, and solutions-oriented under pressure — especially when handling urgent or emergency maintenance situations
• Proven ability to build and manage a reliable network of contractors and service professionals
• Financially literate — able to review repair quotes, manage budgets, and identify cost-effective solutions without compromising quality
• High standards of professionalism and discretion when working in or around occupied luxury properties
• Self-starter with strong initiative and the ability to work independently across multiple locations
• Proficient in Microsoft Office Suite; experience with property management or maintenance tracking software a plus
• Flexible and available — understands that property issues do not always arise during business hours

Qualification & Experience

• Associate’s or Bachelor’s degree in Facilities Management, Construction Management, Property Management, or a related field preferred
• Minimum 3–5 years of experience in property maintenance, facilities management, or a related role — experience in a luxury residential or hospitality environment strongly preferred
• Demonstrated experience coordinating and overseeing contractors, vendors, and maintenance teams across multiple properties
• Working knowledge of local building codes, safety regulations, and habitability standards in the Los Angeles area
• Proven track record of developing and executing preventative maintenance programs
• Experience managing maintenance budgets and reviewing contractor invoices and proposals
• Certifications in relevant trades (HVAC, electrical, plumbing, pool maintenance) are a strong advantage
• Valid driver’s license and reliable personal vehicle required — regular travel between properties is expected

Salary & Benefits

Compensation is commensurate with experience. EssentiaLyfe offers a supportive and rewarding work environment, including:

• Weekly pay
• Commuter benefits
• Compensation TBD based on experience and knowledge