Homeowner Onboarding Specialist

Role Purpose

As a Homeowner Onboarding Specialist, you will serve as the primary point of contact for property owners joining the EssentiaLyfe platform. You will guide homeowners through every step of the onboarding process — from initial intake and deep property evaluation to listing setup and platform training. This role is essential to ensuring that every homeowner feels confident, informed, and excited about partnering with EssentiaLyfe. The ideal candidate is a relationship-driven professional who combines strong organizational skills with a deep appreciation for luxury real estate and hospitality.

About Us

EssentiaLyfe is a boutique luxury villa rentals agency specializing in residential vacation rentals, event venues, and film locations across the Los Angeles market. With access to over 5,000 curated properties, we also offer concierge services, property management, event management, and more. We are a team that values passion, innovation, and a genuine appreciation for high-end real estate. At EssentiaLyfe, we empower our people to bring out the best in themselves — and in each other. Learn more at www.essentialyfe.com.

Key Responsibilities

• Guide new homeowners through the full onboarding process, from initial inquiry and property evaluation to listing approval and platform activation
• Conduct thorough property intake assessments to ensure listings meet EssentiaLyfe’s quality, accuracy, and presentation standards
• Educate homeowners on platform tools, booking processes, policies, and best practices to set them up for long-term success
• Build and maintain strong, trust-based relationships with homeowners by serving as their dedicated point of contact throughout the onboarding journey
• Coordinate with internal departments — including photography, marketing, graphics, and property management — to ensure a seamless and timely listing launch
• Deliver professional presentations and conduct property walkthroughs with homeowners to align on listing strategy, standards, and expectations
• Screen and verify homeowner information and property details to uphold EssentiaLyfe’s standards of transparency and trust
• Draft, review, and process homeowner agreements and onboarding documentation with accuracy and attention to detail
• Address homeowner concerns, questions, and feedback promptly, responding with professionalism, empathy, and efficiency
• Maintain and manage an active homeowner pipeline — tracking onboarding milestones, following up on leads, and ensuring no opportunity falls through the cracks
• Research market trends and identify opportunities to enhance the homeowner onboarding experience and grow EssentiaLyfe’s property portfolio
• Collaborate with cross-functional teams and stakeholders to continuously improve onboarding processes and platform performance
• Report on onboarding progress, successes, and areas for improvement to the Director of Homeowner Relations
• Uphold EssentiaLyfe’s values of integrity, inclusion, and excellence in every homeowner interaction

Skills & Competencies

• Outstanding written, verbal, and listening communication skills; ability to keep homeowners and internal stakeholders consistently informed
• Exceptional interpersonal skills with the ability to build trust and rapport quickly, even with high-net-worth individuals
• Customer service orientation — manages sensitive or complex homeowner situations with patience, responsiveness, and professionalism
• Strong analytical mindset — able to assess property data, onboarding metrics, and pipeline performance to drive results
• Excellent organizational and project management abilities; capable of managing multiple timelines and tight deadlines simultaneously
• Business acumen — understands and navigates dynamic business environments, identifying risks and opportunities to achieve positive outcomes
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint); experience with CRM tools a plus
• Ability to evaluate property quality and presentation with a discerning eye for luxury standards
• A high degree of initiative and entrepreneurial spirit — proactive, solutions-oriented, and energized by building new relationships
• Brings a positive attitude, genuine enthusiasm, and a passion for delivering exceptional homeowner experiences

Qualification & Experience

• Bachelor’s degree in Business, Hospitality, Real Estate, or a related field; Master’s degree preferred
• Real estate agent license
• Minimum 3–5 years of experience in onboarding, account management, real estate, or a client-facing hospitality role
• Experience working with high-net-worth individuals or luxury property owners is strongly preferred
• Proven track record of success in a high-energy, fast-paced environment with multiple competing priorities
• Demonstrated ability to manage multiple accounts or clients simultaneously while maintaining a high level of service
• Experience managing multiple timelines, tight deadlines, and operational constraints
• Strong verbal, written, and presentation skills
• Customer-centric mindset with a passion for delivering outstanding experiences
• Valid driver’s license and reliable personal vehicle required
• Active LinkedIn profile required

Salary & Benefits

Compensation is commensurate with experience. EssentiaLyfe offers a supportive and rewarding work environment, including:

• Friday lunches provided
• Weekly pay
• Commuter benefits
• Wellness Classes
• Free Coffee
• Bring your dog to work as needed (Terms Apply)